Joyful Singing

Hello! You can find the full policy conract you signed in your folder, but the most accessed policy is the cancellation and rescheduling policy - which you can see below:

Drop-in & punchcard singers rescheduling & cancellation policy:

• Drop-in and punchcard purchases are not eligible for a refund. You may reschedule a session with a minimum of 48 hours’ notice using the change lesson button in your confirmation and reminder emails. 

  Out of fairness and integrity to teacher and clients, please note that no exceptions can be made to this policy. This includes cancellations due to illness, weather, transportation problems, COVID, etc. 

Studio Members:

• RESCHEDULING SESSIONS: 

  You (YOU, YES, AWESOME YOU!) understand that you are charged the monthly fee whether or not you attend your session. There are no refunds. Rescheduling policy is below:

  • With a minimum of 48 hours’ notice, you can reschedule to another available 1:1 slot by using the “change appointment” button in your original confirmation email.

    • To find that email, search emails from “no-reply@acuityscheduling.com” with a subject line that begins “New Appointment.” When you click change appointment, you will see ALL your appointments for the year.

  • With less than 48 hours’ notice (but notice before the lesson start time), you are entitled to reschedule your session into a small-group session, send a video for feedback, or request other kinds of support that can be done during your scheduled time.

    • Small group: Link to small group sessions here. Once you have selected one, please shoot me an email to let me know which 1:1 you are cancelling.

    • Video feedback: Videos of 20 mins max! I can either provide prompts for this video, or you can send me whatever you want. I will send feedback at my earliest availability.

    • Other support: you can request playlists to listen to, exercise backing tracks, song backing tracks, warm up videos to follow.

  • Lessons missed without notice prior to the start time are simply forfeit.

  • Out of fairness and integrity to teacher and clients, please note that no exceptions can be made to this policy. This includes cancellations due to illness, weather, transportation problems, COVID, etc. Because you are, indeed, amazing, you will not put the teacher (Mary Candler) in an icky position by asking for an exception.

• CANCELLING MEMBERSHIP:

  • If you (YOU, YES, REMARKABLE YOU!) or I (Mary Candler) ever find that you will be better served by moving on from the studio, please know that IT'S OKAY. Simply email mary@joyful-singing.com with your cancellation or change request before the end of the month. Any unused lessons will not be refunded or rolled over.
    
    Clients should feel free to pursue their goals in whatever way they feel will best serve them. I request (but do not require) advanced notice so that we can conclude our work together in a fulfilling way, I can help you navigate other avenues of training, and I can onboard new client in to replace you.
    
    Leaving the studio means you have forfeited your member status, and your slot will be offered to the next singer on the waiting list. This includes “taking a break” for any length of time as I need to immediately fill your slot.