Studio Members (bi-weekly & weekly folks) policy:
Members may swap a private session to a small-group session with notice before the lesson start time. Lessons missed without any advanced notice will not be eligible to switch into a small-group session.
Members may reschedule a private session to another available private session with one months’ notice.
If a member is unable to attend their session or an upcoming small-group makeup, they are welcome to send a video between 2-30 minutes for feedback, ask for song suggestions, request practice tracks, or suggest other ways I can be useful to you during your scheduled session time.
Non Studio Members (drop-in folks) policy:
With more than 72 hours notice, we can reschedule or 100% refund less the credit card fee.
With 2-3 days (48-72 hours) notice, canceled lessons will receive a 50% refund.
With 1-2 days (24-48 hours) notice, canceled lessons will receive a 25% refund.
With less than 24 hours notice, no refund.
